This investigative team used UV lights that were highly sneaky and revealed everything!
We all check into hotels expecting that we will be paying for a clean room with clean sheets. Can we be sure that housekeeping did their job and provided us with a clean bed?
Recently, an investigative team from Inside Edition checked into nine hotel rooms and used washable, fluorescent paint on the sheets. The sheets were stenciled to say things like, “I SLEPT HERE” or “Yuck.” The team then checked out of each room, leaving the beds unmade, which should have served as an indicator to the cleaning staff that new sheets were required. Upon checking in the next day, the team found surprising results at three of the nine hotels.
Watch the video of this revealing investigation, below:
video caption: An Inside Edition investigation found that you might not always be getting clean bedsheets when you stay at a hotel. We visited rooms at different hotels and sprayed messages on the sheets using washable paint only visible under UV light. We checked out and booked into the same rooms the next evening. When we switched on the UV light, the painted messages were still there.
Some of the tests ended with interesting conversations with hotel management:
Candlewood Inn & Suites
At the Candlewood Inn & Suites near Manhattan’s Times Square, we sprayed down our mark. And incredibly, when we returned the next day under a different reservation “I SLEPT HERE” was still on the sheets!
“This sheet hasn’t been changed. Why weren’t the sheets changed?” INSIDE EDITION reporter Ann Mercogliano asked the hotel manager.
“Okay, I expect them to be changed every day and that is a policy of our property,” the manager replied. A spokesperson for the Intercontinental Hotel Group (IHG), which owns Candlewood & Suites, said they “take great pride in setting stringent quality standards, which we take very seriously.
“Any claim that a hotel is not following the standards falls below our expectations. This incident serves as a reminder to all hotels to enforce this important standard.”
La Quinta Inn & Suites
Disgusting! These sheets are dirty,” said Mercogliano, who then called for a manager. When he arrived, he brought a maid with him. She claimed she cleaned the sheets but when Mercogliano showed them our “I Slept Here” message glowing in the dark, both apologized.
“I mean, there are no words for me to say, we expect the housekeepers to change the sheets,” the manager said.
In a statement to Inside Edition, La Quinta Inns & Suites said: “We strive to provide a positive, consistent guest experience at all of our branded hotels. This includes providing a clean guestroom for every guest. We have reached out to the management team at this franchised location to understand what happened and have addressed the issue.”
“This is absolutely disgusting,” said Mercogliano.
At first, the manager didn’t want to talk about it.
“I’m sorry, I’m going to have to ask you to cut the camera,” she said. When asked again why the sheets weren’t changed, she said, “We make it a custom to change every check out room sheet. However, I do not know what happened in this situation. I will have to get my general manager.”
“We were concerned to hear of the comments about the cleanliness of one of our guest rooms, as we pride ourselves on the high standards of cleanliness throughout the hotel,” Marriott hotels said in a statement.
“We apologized to the guest who brought this to our attention and take these comments very seriously. We are inspecting the room thoroughly to insure this does not recur.”
SOURCE: [INSIDE EDITION]