“OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby. Then he tried to fight a passenger who stood up for her. AA591 from SFO to DFW,” Surain Adyanthaya wrote on Facebook describing the video he uploaded last Friday, April 21.
The explosive video shows the confrontation between a passenger with her baby and a male American Airlines flight attendant which caught the attention of many viewers. The video in question was recorded by another passenger, Surain Adyanthaya, who uploaded the video late Friday afternoon.
The Washington Post reports that the airline confirmed there was an incident Friday on Flight 591, from San Francisco International Airport to Dallas/Fort Worth International Airport, on which they are investigating.
“We have seen the video and have already started an investigation to obtain the facts,” American Airlines spokeswoman Leslie Scott said in an email to The Washington Post on Saturday. “What we see on this video does not reflect our values or how we care for our customers.”
An explosive new Facebook video does not depict the actual stroller incident that Adyanthaya described, but it shows the confrontation that a mother allegedly being hit in the head by an American Airlines flight attendant.
“You can’t use violence with baby,” the female passenger says, through tears, toward the plane door where some passengers can still be seen boarding. “Just give me back my stroller, please.”
Olivia Morgan, another passenger, told Tribune Media that she was waiting to board the plane with her child when she witnessed the flight attendant take a baby stroller away from the woman in a “violent” manner, nearly hitting the baby.
The American Airlines said that the team member involved in the incident has been removed from duty while they immediately investigate the event.
Scott said the female passenger and her children ended up choosing to take another flight and were upgraded to first class for the remainder of their international trip.
“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident,” the airline said in a statement. “We are making sure all of her family’s needs are being met while she is in our care.”