An 11Alive investigation uncovered hidden camera video catching nursing home staff laughing while an elderly patient dies in front of them. The incident happened at the Northeast Atlanta Health and Rehabilitation in 2014, but the video was recently released as part of a lawsuit filed by the family.
Attorneys representing the Atlanta nursing home tried to prevent 11Alive from obtaining the video. They asked a DeKalb County judge to keep the video sealed and then attempted to appeal to the Georgia State Supreme Court. The judge ruled in favor of 11Alive and the nursing home eventually dropped its appeal to the state’s highest court.
The video includes almost six hours of video court deposition from a nursing supervisor explaining how she responded to the patient before she knew the hidden camera video existed. The video shows a completely different response.
The deceased patient is 89-year-old James Dempsey, a decorated World War II veteran from Woodstock, Georgia.
11Alive showed the video to Elaine Harris, a retired nursing professor and expert in adult critical care. “In 43 years in nursing, I have never seen such disregard for human life in a healthcare setting, is what I witnessed,” said Harris.
Harris says she identified several violations of care in the video, including failure to respond, failure to assess and failure to act.
In the video, nursing staff repeatedly start and stop doing CPR on Dempsey. Harris says once you start doing CPR, it should not be stopped until a doctor makes the decision not to resuscitate.
“That is absolutely inappropriate. You never stop compressions,” said Harris.
Dempsey’s family declined to be interviewed due to a settlement agreement recently reached with the nursing home.
The nursing home operators, owned by Sava Senior Care, declined interview requests. In a prepared statement, a spokesperson wrote they were “saddened by the events, which occurred more than three years ago.” The letter also notes it has “new leadership and the leadership team and the staff have worked very diligently to improve quality care and the quality of life for our residents….The facility recently was deficiency-free during our recent annual inspection conducted by the Georgia Department of Health on May 25, 2017.”
The nursing facility was made aware of the video in November 2015, but according to state inspection reports, the nursing home did not fire the nurses until 10 months later.
According to the Georgia Board of Nursing, Nuckles and another nurse seen in the video, surrendered their licenses in September – about three years after the incident. Nursing board president Janice Izlar says she cannot confirm when the state knew about the video, but the board’s action came shortly after 11Alive sent her and other board staff a link to view the video.
On average, it currently takes the nursing board 427 days to fully investigate a nursing complaint. Izlar says that’s an improvement from about 2,000 days.
“There is a lot of the process that we absolute do not have control over. For example, if we refer to a different division, a different agency, we have no absolutely no control over the timeline,” said Izlar.
State health inspection records show Northeast Atlanta Health and Rehabilitation continued to have a history of problems after Dempsey’s death. Medicare records show the nursing home facility was cited at least two dozen times for serious health and safety violations, including “immediate jeopardy” levels, the worst violation. Medicare withdrew one payment and the facility has been fined $813,113 since 2015.
While the facility recently received a good inspection this past May, it still has a one-star rating from Medicare, the lowest score the agency can give. The nursing facility remains open today.